Warning: Late repayment can cause you serious money problems. For help, go to moneyhelper.org.uk. UKPayday is a credit broker, not a lender.
Get in touch
Start with the right team
Existing loans
Is your question about an existing loan?
UKPayday is a credit broker, not a lender. We cannot change a repayment date, amend a loan agreement, take a payment or decide whether an application is approved.
Contact the lender or partner named in your loan agreement or confirmation email.
For questions about
- A payment that is due
- Changing your repayment date
- Repaying a loan early
- Updating your bank details
- A missed payment
- The status of a lender's decision
- Money that has not reached your account
If you are unsure which company you were introduced to, email help@ukpayday.co.uk and include the email address and mobile number used on your application. Do not send passwords, PINs or full debit-card details.
When we are here
Opening hours
Messages received while we are closed will be reviewed when we reopen.
- Monday to Friday
- 9am – 5pm
- Saturday and Sunday
- Closed
- Bank holidays
- Closed
If something goes wrong
Making a complaint
You do not need to write a formal legal letter.
Email complaints@ukpayday.co.uk or write to our Edinburgh address and mark your message for the Complaints Team.
Tell us
- Your full name
- The email address or mobile number used when applying
- When the issue happened
- What went wrong
- How it affected you
- What you would like us to do
We will acknowledge your complaint promptly, investigate it fairly and keep you informed. For most complaints, we will send our final response within eight weeks.
If you are unhappy with our final response—or eight weeks have passed without one—you may be able to refer your complaint to the Financial Ombudsman Service. Its service is free and independent.
You will normally need to contact the Financial Ombudsman Service within six months of the date on our final response.
Free support
If money is tight now
You do not need to wait until you have missed a payment before asking for help.
If you may miss a repayment, contact your lender as early as possible. Your lender controls the agreement and can explain what support may be available.
UKPayday cannot provide debt advice, but free and impartial help is available from:
The legal detail
Company details
- Legal entity
- PJG Financial Limited
- Trading name
- UKPayday
- Registered in
- Scotland
- Company number
- SC535782
- FCA firm reference
- 919697
- ICO registration
- ZB537016
PJG Financial Limited is authorised and regulated by the Financial Conduct Authority. UKPayday is a credit broker, not a lender.
Warning: Late repayment can cause you serious money problems. For help, go to moneyhelper.org.uk.
Representative 79.5% APR variable.
Rates from 48.1% APR to 1721% APR. Minimum term 3 months. Maximum term 36 months.
Representative example: Borrow £1,000 over 18 months. Make 18 monthly repayments of £89.22. Total amount repayable: £1,605.96. Interest: £605.96. Annual interest rate: 59.97% fixed. Subject to application and approval by the lender.